Frequently asked questions
How does it adjust fit my height and body type?
The rear strut's position on the belt only needs to be set once, and has different positions along the rear of the belt for different waist sizes. This adjustment effectively sets the position of where the shoulder of the rig sits relative to your neck, because it is setting the length of the belt between the struts on your right hip. Simply remove the four screws and replace them in the new holes for the desired belt size. Press down on the belt so it creates a flat surface to make it easier when replacing the screws.
How much does it weigh?
A measly 5 lbs
Do I want the regular or short size?
The regular size will fit the majority of operators, but if you have a shorter torso, go for the short. Measure from your front hip point to the top middle of your shoulder. If you're less than 20" order a short. Your front hip point is the part that feels like the tip of the triangle in your hip on the front side that is right around your belt line. Of course there's overlap between the two sizes, so if you're right at 20" either will work.
How does it pack for travel?
Ergorigs can easily collapse to pack away by unscrewing the front and rear screws from the struts to detach the belt. If you need it even smaller, you can also remove one or both of the struts from the shoulder plate by unscrewing the top two or four nuts.
Are the pads washable?
Yes! The front, back, and lower shoulder pads are removable and washable.
How do I undersling the camera?
Can you ship outside the US?
Yes, shipping charges can be seen in your cart, and you are responsible for any local taxes or tariffs. If you'd like to be informed when we have dealers able to sell locally in your country, please email us.
Where can I rent from?
Panavision, AbleCine, ARC, HD Optics, Lightstone, Antagonist Camera, DC Camera, The Camera Dept., and Keslow all carry Ergorigs, or check with your local rental house as more and more are carrying them.
What's your return policy?
We're pretty sure you will love it, but if for whatever reason you're not happy with your Ergorig, you can return for a full refund within 14 days of arrival, as long as it is still in new condition and you're responsible for return shipping.
Does ergorig fit female operators?
Ergorig is made for all operators, women included. Most women prefer to adjust the midriff strap either above or below their chest line, and some prefer it to sit straight across. The midriff strap is there to stabilize the rig to your body, and is not part of the weight transfer method, so it can be adjusted for comfort. If the front strut is pressing up against you too much, please email us for custom fit solutions. We always want to keep improving, making handheld comfortable for everyone, so please let us know if you have any issues.
How do I set up my Undersling?
This two videos will walk you through it:
What about walking/running/sitting with an Ergorig?
Everything you can do with a camera on your shoulder you can do with an Ergorig. If you're curious about how traditional shoulder handheld compairs with Ergorig handheld, see this demo video (see the playlist for specific videos):
How do I install my Undersling Riser?
I need an Ergorig right away! Do you offer expedited shipping?
Yes, please email us for expedited shipping costs. Please include where you need it and when you need it by. We can also use your FedEx, UPS, or DHL shipping account number if that's easier for you.